Terms of service

Terms of Service

Last updated: 08.06.2025

Welcome to Soluna Soul! By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Overview

This website is operated by Soluna Soul. Throughout the site, the terms "we", "us" and "our" refer to Soluna Soul. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms.

2. Eligibility

You must be at least 18 years old or the age of majority in your country to use this site. By using our service, you represent that you meet this requirement.

3. Product Information

All products are made to order using third-party providers (Printshrimp). Images shown on the website are digital representations, and slight variations may occur in the final printed product.

We strive to display product colours and images accurately, but we cannot guarantee that your device’s display will be precise.

4. Orders & Payments

All sales are final once an order is placed. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or violations of these Terms. All prices are listed in the currency of your country and include applicable taxes unless stated otherwise.

5. Shipping

Estimated delivery times are provided during checkout but are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other external factors.

6. Returns & Refunds

Due to the custom nature of our products, we do not accept returns or exchanges unless the item arrives damaged or with a manufacturing defect. For full details, please see our Return Policy.

7. Intellectual Property

All content on this site, including logos, product designs, images, and text, is the property of Soluna Soul and is protected by copyright and trademark laws. You may not use any of our content without written permission.

8. Prohibited Uses

You may not use the site or its content:

  • For any unlawful purpose

  • To infringe on our intellectual property

  • To submit false or misleading information

  • To upload viruses or malicious code

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from your use of the site or products, including but not limited to loss of profits, data, or other intangible losses.

10. Modifications to Terms

We reserve the right to update, change, or replace any part of these Terms at any time. Your continued use of the site following any changes constitutes acceptance of those changes.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom (or your country, if different).

Contact Us
Questions about the Terms of Service should be sent to: info@solunasoul.com.